Purchase Order Requirements

When placing an order with Carstens and choosing to pay by purchase order, there are a few important requirements to keep in mind. These requirements ensure a smooth and efficient ordering process, allowing us to fulfill your order accurately and promptly.

1. Purchase Order Number:

Please provide a valid purchase order number when placing your order. This number is essential for our records and helps us track and process your order efficiently.

2. Billing Information:

Ensure that the billing information provided matches the details on your purchase order. This includes the billing address, contact name, and any other relevant information. Any discrepancies may result in delays or complications with your order.

3. Product Details:

Clearly specify the product details, including the quantity, item number, and any other relevant information. This ensures that we can accurately fulfill your order and avoid any confusion or errors.

4. Shipping Information:

Provide accurate and complete shipping information, including the shipping address, contact name, and any special delivery instructions. This helps us ensure that your order reaches the intended destination without any issues.

5. Contact Information:

Provide up-to-date contact information, including a valid email address and phone number. This allows us to communicate with you regarding your order, including any updates, changes, or clarifications that may be necessary.

6. PDF/JPEG of your Purchase Order Document:

Please email a copy of your purchase order to carstens@carstens.com. Acceptable PO documents require the buyer’s name and address, shipping name and address, delivery information, a purchase order number, payment terms, and signed approval by an authorized person from your organization.

Sending a copy of your order confirmation email or a Carstens invoice is NOT an acceptable PO hard copy document. If you can not produce an acceptable document, please contact us to pay for your order via credit card or ACH.

Please note, your order will not ship until this document has been provided. If we do not receive an acceptable hard copy PO document for your order within 7 business days, your order will be automatically canceled.

What happens next?

Once your purchase order is received and processed, we will send you an order confirmation. Please review this confirmation carefully to ensure that all the details are accurate. If you notice any discrepancies, please contact us immediately to make the necessary adjustments.

By following these order requirements, you can help us streamline the ordering process and ensure a seamless experience. If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We are here to help and ensure your satisfaction with your Carstens order.