Made in the USA
Certified Woman-Owned Business
The best way to order from Carstens is via our website where you can login to view your quotes, orders and get up-to-date order status and tracking. You can also download copies of your invoices for your records. Need to re-order? Just view any previous order under "My Account" and click "re-order."
Need to speak to someone directly? Call our sales team at 1-800-782-1524 for immediate assistance. Our offices are open M-F 7:30 AM to 4 PM CST.
Please review our shipping policy below to understand how we handle and process orders. If you have questions about shipping costs or need help arranging freight for large orders, please contact our customer service team before placing your order. Some exclusions apply. Free shipping offer does not apply to select contract price customers.
All sales are F.O.B. factory, unless otherwise stated in writing by Carstens.
Loss or damage in transit is at every buyer’s risk. This includes all shipments — regular and drop. Please thoroughly inspect all shipments for visible damage upon receipt of goods. Record all visible damage on delivery receipt. Report concealed damage (damage noticed once carton is opened) to delivering freight carrier within twenty-four (24) hours of receipt of shipment. Claims for shortages within cartons will not be considered unless Carstens is notified, in writing or by phone, within ten (10) days of receipt of shipment.
At Carstens, we take great pride in providing you the very best service and products, in every situation. If you have questions, please email customer service or call 1-800-782-1524 for immediate assistance. Our offices are open M-F 7:30 AM to 4 PM CST.