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Ordering & Shipping

How to Order

Online

Phone

 Fax

The best way to order from Carstens is via our website where you can login to view your quotes, orders and get up-to-date order status and tracking. You can also download copies of your invoices for your records. Need to re-order? Just view any previous order under "My Account" and click "re-order."
Need to speak to someone directly? Call our sales team at 1-800-782-1524 for immediate assistance. Our offices are open M-F 7:30 AM to 5 PM CST.
While not our preferred method of taking orders, Carstens stills accepts orders by fax. Ordering by fax may delay your order by ten (10) days or longer. All prices are subject to change without notice and terms are net thirty (30) days for approved accounts. All customer orders are subject to acceptance by Carstens. Fax orders can be set to: 708-669-1559.

Shipping

All sales are F.O.B. factory, unless otherwise stated in writing by Carstens. At our option, we may prepay freight and charge the buyer for the cost thereof. Carstens will comply with the buyer’s routing instructions if possible. However, method of delivery and routing will be at Carstens’ discretion. Notwithstanding any agreement to pay freight, delivery of articles purchased hereunder to a common carrier or licensed trucker shall constitute delivery to the buyer and all risk of loss or damage in transit shall be borne by the buyer.


Claims

Loss or damage in transit is at every buyer’s risk. This includes all shipments — regular and drop. Please thoroughly inspect all shipments for visible damage upon receipt of goods. Record all visible damage on delivery receipt. Report concealed damage (damage noticed once carton is opened) to delivering freight carrier within twenty-four (24) hours of receipt of shipment. Claims for shortages within cartons will not be considered unless Carstens is notified, in writing or by phone, within ten (10) days of receipt of shipment.


Still Have Questions?

At Carstens, we take great pride in providing you the very best service and products, in every situation. If you have questions, please email customer service or call 1-800-782-1524 for immediate assistance. Our offices are open M-F 8 AM to 5 PM CST.

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