Return Policy
While we value complete satisfaction with every purchase and for every customer, returns are not accepted without prior express authorization from Carstens.
All return shipments must be clearly marked with a valid Return Authorization (RA) number issued by Carstens. Any shipment received without an RA number may be refused or returned to the sender at the customer’s expense.
Return Conditions & Fees
- All authorized returns are subject to a 20% restocking fee or a $10.00 minimum, whichever is greater.
- Customers are not responsible for shipping or restocking fees if Carstens is responsible for the error in the order.
- Returned goods must be unused, in resalable condition, and no more than thirty (30) days old from the date of purchase.
- Freight collect returns will not be accepted.
- Return authorization becomes null and void after thirty (30) days from the date of issue. Returns will not be accepted after this period.
Packaging & Condition Requirements
- Items returned without original cartons or that are improperly packed may be billed at full repair cost.
- Damaged, disassembled, or used equipment cannot be credited under any circumstances.
- Carstens reserves the right to refuse any return shipment that does not meet these requirements.
Non‑Returnable Items
The following items are not eligible for return or credit:
- Parts
- Modified or custom‑made goods
- Equipment returned in knocked‑down, disassembled, or used condition
Final Sale - No Returns
Items marked “Final Sale – No Returns” on Carstens.com or on the sales documentation are not returnable under any circumstances.
By purchasing a FINAL SALE item, the customer acknowledges and agrees that:
- The sale is final
- The item is not eligible for return, exchange, or credit
- No exceptions will be made, including for sizing, compatibility, or change of mind
Still Have Questions?
At Carstens, we take great pride in providing excellent service and quality products.
If you have questions regarding returns or your order, please contact Customer Service by email or call 1‑800‑782‑1524 for immediate assistance.
Office Hours:
Monday – Friday, 7:30 AM – 4:00 PM CST