Frequently Asked Questions

Welcome to our support center. Here you can get answers to our most frequently asked questions. If you can not find an answer below, please call us at 1-800-782-1524.

Most orders are shipped via FedEx or UPS. Larger orders may be shipped using FedEx Freight. However, Carstens is flexible and can use your preferred carrier. Please check our Ordering & Shipping page for full shipping information.

No. Please see our Ordering & Shipping for more information.

Most orders ship within 3 to 5 business days of being placed. Larger orders, or orders that include products that are back ordered or require assembly on our end, may take longer to ship. Our customer service team is usually able to provide an accurate estimate of when your order will ship. They can be reached at 1-800-782-1524.

Click “My Account” at the top of the Carstens.com website. In your account dashboard, click “My Orders” on the left side. This will allow you to view your past orders. Click on an order to view its status and relevant shipping information.

Please contact our customer service department at 1-800-782-1524. immediately if you need to cancel or change your order.

Our return policy depends on the product and the reason for return. Custom products cannot be returned for a refund. Our full return policy can be found on the Ordering & Shipping page

Because we pride ourselves on the quality and durability of our products, all Carstens products feature an included warranty. Click Here for full warranty information.


When you create an account, or place an order, you are given the option to mark yourself as tax-exempt. Within 72 hours of doing this, please Email or fax your contact information and tax exempt letter to 708-669-1559.

All Carstens products are proudly manufactured at our plant in Chicago, Illinois using U.S. and imported parts.

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