If you need to set up a new account for your facility or business in order to pay with credit, please fill out our new account form and also fill out our credit application and submit these documents to credit@carstens.com
Frequently Asked Questions
Welcome to our support center. Here you can get answers to our most frequently asked questions. If you can not find an answer below, please call us at 1-800-782-1524.
In order to pay by purchase order, all customers must fill out our credit application and receive prior written approval from credit@carstens.com.
All orders submitted via our website and paid for by PO, will be held for review until a credit application is received.
When checking out and using PO as your payment method, make sure to email a PDF of your purchase order to csshopify@carstens.com.
For examples of acceptable POs, click here to learn more.
Most orders are shipped via FedEx or UPS. Larger orders may be shipped using FedEx Freight. However, Carstens is flexible and can use your preferred carrier. Please check ourĀ Ordering & ShippingĀ page for full shipping information.
No. Please see ourĀ Ordering & ShippingĀ for more information.
Most orders ship within 3 to 5 business days of being placed. Larger orders, or orders that include products that are back ordered or require assembly on our end, may take longer to ship. Our customer service team is usually able to provide an accurate estimate of when your order will ship. They can be reached atĀ 1-800-782-1524.
Click āMy Accountā at the top of the Carstens.com website. In your account dashboard, click āMy Ordersā on the left side. This will allow you to view your past orders. Click on an order to view its status and relevant shipping information.
Please contact our customer service department atĀ 1-800-782-1524.Ā immediately if you need to cancel or change your order.
Our return policy depends on the product and the reason for return. Custom products cannot be returned for a refund. Our full return policy can be found on theĀ Ordering & Shipping page
Because we pride ourselves on the quality and durability of our products, all Carstens products feature an included warranty.Ā Click HereĀ for full warranty information.
When you create an account, or place an order, you are given the option to mark yourself as tax-exempt. Within 72 hours of doing this, pleaseĀ EmailĀ or fax your contact information and tax exempt letter toĀ 708-669-1559.
All Carstens products are proudly manufactured at our plant in Chicago, Illinois using U.S. and imported parts.